Outbound

Turning a Big Headache into a Major Asset

Do you have a brilliant service team who don’t have time to contact all your customers? Do many of your customers actually remember when their MOT is due?

Our research indicates that many dealerships’ staff don’t enjoy contacting customers. With few if any follow-up calls, it’s often left to chance whether a customer will phone to book a service.

The Armchair Outbound Team has been set up to work as a dedicated part of your dealership’s service team. By phoning ahead when a service is due and following up when a sale or work has been carried out, Armchair can guarantee:

• A dramatic increase in service and MOT bookings from Day One
• Increased customer satisfaction
• An end to on-site technology, investment and management worries
• An instant increase in profits

Here are the nuts and bolts of the additional services we can provide for you…

So let me take a few moments to remind you about the additional services we can perform for you on your behalf that will definitely help your business run smoother, gives you fantastic value for money and ensures your customers and clients are communicated to like clockwork about your various services, without you having to worry, wonder or fret about it.

Service and MOT Bookings (…we’ll pleasantly, consistently and professionally follow up and book your customer’s MOT and Service requirements until we get a confirmation. Most customers want and need that kind and consistent nudge)

Winter Safety Check Campaigns (…with winter just around the corner, there’s no better time to let your customers know about your winter safety check programmes. And you’ll find that they’ll be mighty thankful that we got in touch with them on your behalf to let them know all about it!)  

FREE Visual Health Check Campaigns for Lapsed Customers (...let us re-ignite that untapped profit stream for you that is lying in your lapsed customers. And let’s face it, who can resist something that’s… FREE!)

Customer satisfaction calls (…let us call your customers to find out what they feel about your services and how you can serve them in higher, better and more profitable ways!)

Special One Off ‘Event’ Campaigns (…let us take care of that special event, coordinating everything for you)

Special offers or New Product Launch Campaigns (…no need to do the nitty gritty launch communications and promotional details, we’ll do it for you!)

Cleansing your customer and prospect lists (…we’ll ensure that all your customer data is live, valid and relevant, thus saving you a pretty bundle in previous wasted postage costs)

Collecting customer email addresses (… in the online world, there’s no bigger asset than the collecting of your customers or prospects email addresses… and… we’ll do it for you)

 Text Message order confirmations (it’s tedious but oh so important, giving your customers immediate and instant confirmations to a whole range of ‘events’ they may want to know about)

Comprehensive analysis and reporting (you’ll never be left in the dark by not knowing the ‘numbers’ in your business, how your campaigns perform, what the ‘stats’ are for whatever information and data is being collected – that’s because our systems will work it all out for you so you can plan better, make wiser decisions and save and make more money from your business than ever before!)   

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